Swiss-Belinn Tunjungan Surabaya

The location is great. It’s within walking distance of the big Tunjungan Mall, where you can find almost everything. You can use the pedestrian overpass right in front of the hotel, which even has an elevator. It is very convenient if you’re bringing a baby stroller like we did. I’m not sure if it’s safe to use very late at night, but when we got back to the hotel around 8:30 pm, it was still fine. The breakfast had a nice variety of food. Before our arrival, we also received a WhatsApp message asking about our arrival time, and the staff were very helpful throughout our stay.

The front desk personnel were helpful, excellent to deal with and spoke English. I arrived early and used their baggage storage prior to the 2pm check in. I was pleasantly surprised to be assigned a room located on the top 17th floor with an amazing view of the city. Being so high up also meant that the room was very quiet with no street noise. The enormous Tunjungan Plaza shopping center with a food court and Hero Supermarket is conveniently located across the street and is a 5 minute walk away using the pedestrian bridge located in front of the hotel. Security was excellent with a 24 hour front desk, key card access for both the elevator and room and a safe provided within the room. The room was exactly as depicted in the photos and larger than expected. The bed and pillows were very comfortable. The AC unit kept the room nice and cool. The room was spotlessly clean including the bathroom. The shower water was strong and had consistent hot water with shampoo, body wash and toiletries provided. The wi-fi was also fast and consistent. Bottled drinking water, coffee, tea, and sugar packets were provided and replenished if used daily during room cleaning. The mini fridge kept the drinking water cool. I did not eat any meals at the hotel. I found my overall experience to be exceptional and would recommend anyone to stay here when visiting Surabaya.

The hotel location is super exceptional. Near to Tunjungan Plaza and walking distance to Hotel Majapahit and the Tunjungan streets. The bed is thick and comfortable. The staff were all friendly and accommodating. The room service is also 24hr. Recommended!

Staff were pleasant, friendly and helpful. Really appreciate the communication and efforts made by the hotel to provide us with the connecting rooms requested beforehand. The rooms were spacious, modern, clean and beds were comfortable. Breakfast was great with a wide range. Location is excellent, being close to some tourist hotspots and malls.

Spacious and pleasant room with plenty of natural light! Kind and diligent staff. Comfortable bed and useful desk. Nice shower. Wide variety of options for breakfast. We didn't stay long so we couldn't enjoy the pool.